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Workflow Engine

Reptri Workflow Engine: The Automation Powerhouse Behind Every Call

When customers ring your business, they expect instant answers—and they don’t want to repeat themselves. The Reptri Workflow Engine sits at the heart of Reptri’s AI Receptionist, turning complex call flows into smooth, human-like conversations that book, cancel, or re-schedule appointments in seconds.
From dynamic staff assignment to real-time payment links, Reptri handles the entire journey—while you stay focused on delivering great service.
Why a Workflow Engine Matters for Modern Businesses
  • Consistency: Every caller experiences the same top-tier service, no matter who’s on shift.
  • Speed: Automated decision paths trim call times and slash manual admin.
  • Flexibility: Add new rules, services, or staff members without rewriting your phone script.
Core Capabilities That Set Reptri Apart
  • Book, cancel, or re-schedule appointments with natural-language prompts.
  • Instantly check available slots via your calendar system’s API.
  • Offer real-time confirmations by SMS or email—complete with secure payment links when required.
  • Third-party APIs: Pull live data from calendars, EMR platforms, CRMs, or payment gateways.
  • Internal APIs: Query your Staff List, add a new team member, or fetch custom availability tables on-the-fly.

Reptri doesn’t rely on rigid IVR menus. Instead, it evaluates caller intent and branches through switch cases that you define:

Reptri Workflow commands

  • Route calls by service type (e.g., “Physiotherapy” → Physio roster).
  • Or connect a caller to their preferred provider when they ask for someone by name.
  • Escalate to human staff only when needed, preserving your team’s time for high-value tasks.
  • Send branded SMS and email summaries after each interaction.
  • Embed payment links so customers can confirm bookings instantly.
  • Log every message for audit trails and performance analytics.

Building—and Tweaking—Workflows in Minutes

Reptri’s low-code interface lets non-technical staff drag, drop, and test workflow steps before going live. Need seasonal hours, a holiday greeting, or a one-off promo? Simply add a new branch and publish—changes take effect immediately across voice, SMS, and email channels.
See the Workflow Engine in Action

Ready to explore every automation module, analytics dashboard, and AI enhancement Reptri offers? Visit our Features page for a deeper dive.

For real-time tips, updates, and success stories, connect with us on LinkedIn or join the conversation on X (formerly Twitter).

  1. Reptri Workflow Engine automates bookings, cancellations, and rescheduling with conversational ease.
  2. Deep API calls—both third-party and internal—keep data current and eliminate double entry.
  3. Decision branches and switch cases let you design nuanced call flows without code.
  4. Smart routing assigns the right staff member every time, boosting efficiency and customer satisfaction.
  5. Built-in SMS/email notifications (plus payment links) close the loop and drive revenue faster.
Stop juggling calls—let Reptri’s Workflow Engine do it for you.
Activate your AI receptionist in under five minutes and watch your phone lines transform into a friction-free customer experience.
Ai Reception Workflow
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