Reptri: AI Receptionist Call Forwarding: Smarter Conversations for Every Business
How Does it Work?
In today’s demanding markets, Reptri’s AI-powered receptionist doesn’t just answer calls—it understands, routes, and forwards them intelligently. Unlike traditional call forwarding, which simply redirects every call to a single number, Reptri applies industry-specific, multi department workflows to make sure the right person receives the right call, at the right time.
Call Forwarding Industry Use Cases
Healthcare and Allied Health Clinics
Healthcare clinics, GPs, and allied health providers often manage high call volumes daily, patients often need to
- Book or reschedule appointments,
- Request urgent medical advice,
- Confirm practictioner availability,
With our AI receptionist call forwarding technology, call can be forwarded directly to the right practitioner or department, while non-urgent messages, questions and requests are captured in the Reptri CRM along with the call recording and description, therefor ensuring urgent cases are never missed while keeping admin staff focused on care delivery.
Law Firms & establishments
Legal practices often juggle client calls, court schedules, and sensitive information. Missing or mishandling a call can damage trust. Reptri enables law firms to:
Define a multi department/employee call forwarding system,
Customise Lead Destination,
Handle after hour calls & enquiries,
allowing the caller to leave a message & more,
Reptri services can guarantee that you won’t miss an urgent enquiry and opportunity if you’re busy battling in court, providing peace of mind and removing one more thing to stress about.
NDIS Providers
For NDIS organisations, accessibility and responsiveness are critical. Families and participants rely on providers for timely updates about services, support coordination, or emergencies.
Reptri’s AI Receptionist call forwarding ensures:
- Service enquiries are routed to the right support coordinator,
- Urgent calls (such as participant care concerns are escalated immediately,
- general enquiries are answered, logged and directed towards the admin staff,
We’ve designed this system with the intention that companies in high risk industries like NDIS can transform their front desk experience into a 24/7, always reliable system. Reptri proactively prevents delays and gives participants confidence that their provider is always accessible, no matter the time of day.
Trade Services (Plumbing, Electrical, and Construction)
If you’re a tradesman, you’ve experienced the pain of having your hands full on the job and getting a bunch of missed calls that you can’t answer at that moment or follow up after hours, resulting in loss of valuable business. With Reptri:
- Emergency Service calls (e.g burst pipes, power outages, flooding) can be forwaded instantly to the on-call tradesperson,
- Non emergency service calls logged and scheduled for call backs,
- Genreal enquires & any FAQs are answered,
- Filtering through marketing calls,
This approach ensures eurgent jobs are never missed while maintaining a steady pipeline of new clients, all with correct and accurate expectations.
Consultancies & Advisories
Our Consulatancy & Advisory clients utilise Reptri’s AI Receptionist Call Forwarding workflows to tailor the exact stages our system is to take, and the information it’s to retrieve prior to connecting the call through. Each department can have their own rules of engagement. Call forwarding can be set whether it’s a members only channel that requires a client number, or as simple as connecting someone to the sales team if they’re detected to be a new business prospect.
Do You Need AI Receptionists?
Having a receptionist is often costly and complicated, an expensive role that often has high churn rate. Reptri provides an alternative that aims to:
Eliminates Missed Calls & The Voicemail Experience,
Improve Efficiency,
Enable 24/7 Converage,
Tailor the Call Experience using Business Specific Conversation Workflows,
Enhance Customer Satisfaction,
In every industry, the difference between winning and losing a client can come down to a single phone call. With Reptri’s AI Receptionist call forwarding and other capabilities, businesses gain more than just a virtual assistant—they gain a smart, industry-aware communication partner & management system.
By intelligently forwarding calls based on intent & availability, Reptri ensures that organisations stay connected, responsive, and professional—no matter the time of day.
Ready to Upgrade your Business Efficiencies?
Lets have a chat first, click the below box and submit your information. We’ll reach out to understand your exact needs and requirements as well as showcasing the backend and your management systems in a quick 20 – 30 minute demo. Follow us on Linkedin for regular business updates. We look forward to working with you!