October 23, 2025 No Comments
Reptri: Transform After Hours Call Handling into a 24/7 Experience
The Challenge of After Hours Call Handling
Every business knows the frustration of missed opportunities. Clients often call outside regular hours, whether it’s a potential customer enquiring about services, a patient needing to reschedule an appointment, or a client with an urgent request. Unfortunately, traditional reception desks and call centres rarely provide cost-effective and quality after hours call handling.
Aircall, a leading VoIP Provider recently reported 95% of callers that hit your voicemail don’t call back, and with no option other than leaving a message business owners have to handle leads lost, frustrated customers, and missed revenue.
Why After Hours Call Handling Matters
Customer Expectations Have Changed: With 24/7 online access, customers expect the same level of availability from service providers.
Competition Is Fierce: If your business doesn’t answer, potential clients simply call the next provider on Google.
Reputation Is on the Line: Poor responsiveness can quickly turn into negative reviews and reduced trust.
By implementing Reptri’s AI Receptionist for after hours call handling, our members turn what was once a gap into a competitive advantage.
Reptri Delivers After Hours Excellence
24/7 Availability Without Extra Staffing
Reptri ensures every call is answered, no matter the time of day. Businesses no longer need to hire expensive night-shift staff or outsource to generic call centres.
Whether your business needs a 24/7 Receptionist, or delegated to only after hours call handling, you can decide when and how Reptri serves you.
Organisations using Reptri report saving up to 80% on staffing costs while maintaining consistent customer service coverage and compliance as everything is captured and organised.
Smart Call Routing and Escalation
Not all calls are created equal. Reptri routes urgent matters directly to the right staff member while logging non-urgent enquiries in the Reptri CRM for follow-up.
Our members experience have filled the gap of answering marketing, or non related calls. The goal is to enable you to take care of what’s important, resulting in a faster growing business.
Lead Capture and Follow-Up
Even outside business hours, Reptri captures lead details and ensures they’re entered directly into the Reptri CRM (or your CRM via custom integration). By the next business day, staff have a clear record of who called, what they needed, and how to respond.
Depending on your business and operational capacity, it’s likely you’ll see your leads increase your very first week with Reptri.
Integrated CRM and Mobile App
Reptri doesn’t just answer calls, we connect them direcly to your workflow. With a built-in CRM and integrations with platforms like Salesforce, HubSpot, Zoho & more. With every after hours call logged, summarised, and accessible via the Reptri web platform and mobile app.
Reptri aims at creating a full and holistic ecosystem, and teams using the Reptri platform are able to see automatically published leads and their request both in recording and text summary, thus transforming the front desk expereince not only for the caller, but for you and your admin staff.
Business Impact Across Industries
Healthcare and Medical Practices
Patients needing urgent advice or appointment amendments expect responsiveness.
Almost all Reptri healthcare members have already transformed their after hours call handling AI receptionist into a full timer, allowing their internal staff to focus on true customer support and in house organization, resulting in more efficient processes and an average of 700% faster service (we’re not kidding).
Legal Services
Whether you’re a sole practitioner, or a big team, Law firms use AI Receptionists to escalate and forward urgent legal enquiry calls, whilst capturing every other lead, ensuring the caller leaves their name, best number and exact request.
Ai Receptionists have become incredibly helpeful for legal services, releaving any stress when they’re unavailable and or in court, thus enabling you to focus on the most important part of the job, fighting for your clients without distraction.
Trades Industry
Reptri was developed with a big focus on ensuring the system adapts quickly to any scenario, and with every business owner running their trades company differently, we’re able to collaborate and ensure the system is tailored for you.
Tradies that utilise after hours call handling usually request for a 24/7 upgrade after just 2 weeks, thus enabling them time to review each enquiry, ensure they’re in the right place at the right time and if the caller is too far away, our members know before even talking to the caller.
Retail & Hospitality
Retail and Hospitality are amongst the toughest when it comes to inbound enquiries, with staff often abused and treated poorly over the phone.
Reptri’s impact is seen instantly as employees get to focus on selling and taking care of customers more efficiently and with better quality.
Request a Demo Today
Lets have a chat first, click the below box and submit your information. We’ll reach out to understand your exact needs and requirements as well as showcasing the backend and your management systems in a 20 – 30 minute demo. Follow us on Linkedin for regular business updates. We look forward to working with you!
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